Mach Troubleshooting

What should I do if the MACH V1 Ultra cannot activate steam mode?
The MACH V1 Ultra adopts the cordless SteamWave™ technology, which dissolves tough stains on hard floors and removes them with ease by spraying a cons...
Fri, 17 Mar, 2023 at 4:08 PM
What should I do if the MACH V1 series cannot be charged?
    After you have finished cleaning the floors, please place the MACH V1 series back on the charging base for the vacuum cleaner to recharge the ba...
Fri, 17 Mar, 2023 at 4:05 PM
What should I do if the MACH V1 series triggers an insufficient cleaning solution error when there is cleaning solution in the floor cleaner tank?
  Please add a cleaning solution to the floor cleaner tank and do not exceed the MAX mark before using the MACH V1 series. If the MACH V1 series trigger...
Fri, 17 Mar, 2023 at 4:03 PM
What should I do if the MACH V1 series roller brush does not rotate?
  If the roller brush does not rotate, please try the following troubleshooting steps to verify if the issue can be resolved:   Remove the roller ...
Fri, 17 Mar, 2023 at 4:02 PM
What should I do if the MACH V1 series' suction tube is blocked?
  Please note that the suction tube connects to the bottom of the dirty water tank. After removing the dirty water tank, you will have a clear view o...
Fri, 17 Mar, 2023 at 3:44 PM
What should I do if my MACH V1 series is unable to clean the floors thoroughly?
  The MACH V1 series is designed to clean both hard floors and carpets, and it can easily clean up a variety of dry materials and wet liquids. Howeve...
Fri, 17 Mar, 2023 at 3:38 PM
What should I do if the MACH V1 series triggers an insufficient water error when there is water in the clean water tank?
  Please add cold tap water to the clean water tank and do not exceed the MAX mark before using the MACH V1 series. If the MACH V1 series triggers an...
Fri, 17 Mar, 2023 at 3:35 PM
What should I do if the MACH V1 series' dirty water tank tube is blocked?
    If the tube in the dirty water tank is blocked, it will cause the MACH V1 series to trigger an error and the vacuum cleaner will stop working. ...
Fri, 17 Mar, 2023 at 3:33 PM
How to Manually Clean the Roller Brush for the MACH V1 Series
    Generally, if the roller brush is wet, pet hair could become entangled with the roller brush and it would be difficult to clean the brush. Note...
Fri, 17 Mar, 2023 at 3:31 PM
How to clean the removable cover on the charging base for the MACH V1 series
It is recommended to clean the removable cover on a weekly basis by following the steps below: Remove the cover. Rinse the cover thoroughly un...
Fri, 17 Mar, 2023 at 3:30 PM