Eufy Security FAQ's

Eufy Security Frequently Asked Questions

Can the HomeBase 3 connect to the Wi-Fi without an Ethernet cable?
Yes, the HomeBase 3 can support wireless Wi-Fi Connection now. To make it, please check the following information: - make sure the HomeBase is on the...
Mon, 6 Nov, 2023 at 9:44 AM
The Meaning of Icons in eufySecurity App
Please see below for an explanation of some of the icons in the EufySecurity App: Main Page  Side Menu. This three-lined icon is in the upper-lef...
Tue, 24 Oct, 2023 at 8:41 AM
Introducing eufy Indoor Cam Mini 2K
eufy’s mission of protecting our customers’ privacy and security has recently reached another milestone with the launch of one of eufy’s latest innovative a...
Thu, 1 Dec, 2022 at 3:28 PM
How to Factory Reset the Indoor/Outdoor Cams
This step will automatically reset your eufy indoor cam or outdoor cam back to factory settings.   Note: If you proceed with the reset process, you’ll ...
Thu, 1 Dec, 2022 at 3:27 PM
What is the Self-learning AI in HomeBase 3?
From the camera detection, HomeBase 3 will keep learning the details of the characteristics of people, including different angles of the faces and bodies. A...
Thu, 1 Dec, 2022 at 3:25 PM
Why am I unable to view my devices when not connected to my home WiFi?
When users are unable to remotely access eufySecurity devices to watch live view when away from home or where the devices are configured, it is usually due ...
Thu, 1 Dec, 2022 at 3:24 PM
How to expand the Local Storage of the S380 HomeBase (HomeBase 3)?
  The S380 HomeBase comes with 16GB of built-in storage. If you want to expand the Local Storage, a hard drive would be helpful.   Prepare Your Hard Dr...
Thu, 1 Dec, 2022 at 3:21 PM
Introducing Video Archive Function of S380 HomeBase (HomeBase 3)
HomeBase 3 stores all detected video recordings with secure encryption technology.   When to use Video Archive Function   Sometimes, you may need to ret...
Thu, 1 Dec, 2022 at 3:20 PM
Introducing eufy S380 HomeBase (HomeBase 3)
What is HomeBase 3?   Specifications   Connection Device Quantity Up to 16 devices Up to 34 sensors Storage Built-in Storage ...
Thu, 1 Dec, 2022 at 3:19 PM
How to Set Up Schedules for eufySecurity Devices
If you want the system to automatically switch security mode based on the time of the day, you can set a schedule security modes.    The schedule will ...
Fri, 24 Jun, 2022 at 9:52 AM