Eufy Security FAQ's

Eufy Security Frequently Asked Questions

How to Set Up Schedules for eufySecurity Devices
If you want the system to automatically switch security mode based on the time of the day, you can set a schedule security modes.    The schedule will ...
Fri, 24 Jun, 2022 at 9:52 AM
Security Modes in eufySecurity App
On the eufySecurity app, go to the Security tab to set your security modes: Home, Away, Disarmed, and Customize.  For devices that work with HomeBase, th...
Fri, 24 Jun, 2022 at 9:47 AM
eufySecurity App v4.0 FAQ
Why are all my devices not visible after logging in? If you choose a new region that is different from the previous one, the existing devices will not show...
Tue, 15 Mar, 2022 at 8:16 PM
Top 3 New Features of eufySecurity App v4.0
1. Region Selection In order to comply with relevant laws and regulations, better protect your data privacy and security, please make sure to select your ac...
Tue, 15 Mar, 2022 at 8:17 PM
Why are all my shared devices not visible after logging in to the eufySecurity app v4.0?
1. Region Selection In order to comply with relevant laws and regulations, better protect your data privacy and security, please make sure to select your ac...
Tue, 15 Mar, 2022 at 8:19 PM
Why are all my devices not visible after logging in to the eufySecurity app v4.0?
f you choose a new region that is different from the previous one, the existing devices will not show up. Please log out of the app and reselect the correct...
Tue, 15 Mar, 2022 at 8:21 PM
Announcement for eufySecurity App v4.0
Hi users,   eufy has recently released its latest eufySecurity app update v4.0 with a brand new user interface design, and we are excited to introduce the...
Tue, 15 Mar, 2022 at 8:22 PM
Where is the Settings button for the device in the eufySecurity app v4.0?
On the device tab, please click the "..." icon to find the Settings button.  
Tue, 15 Mar, 2022 at 8:23 PM
How to move some of the existing devices to a new Home in the eufySecurity app v4.0?
There are 2 methods to move some of the existing devices to a new Home in the  eufySecurity app v4.0.   1. Create a new Home and then move the existing d...
Tue, 15 Mar, 2022 at 8:25 PM
Where is the Snooze function in the eufySecurity app v4.0?
On the device tab, please click the "..." icon to find the Snooze button.  
Tue, 15 Mar, 2022 at 8:26 PM